A cafe owner has issued a heartfelt response after a disabled member was criticized in a one-star review.
Adam Kakati came to the rescue of his barista Wari Desh, who has Tourette’s, when a customer wrote in a review that his tics made him feel “uncomfortable.”
The customer said he was forced to leave the Nooriyah Cafe in Gregory Hills in southwest Sydney, without eating or paying for his meals.
“Unfortunately a member of the House team had a physical condition which we initially ruled out,” the post read.
“It causes him to ‘bark’ and as we said, we thought it would pass especially because when he took our order it completely stopped.
“Unfortunately it then became very bad and very loud and more stable. We felt really bad and really wanted to stop but when it got so bad that we couldn’t even communicate we had to very reluctantly cancel our order Had to go and go.”
Mr Kakati immediately hit back with a Facebook post of his own, saying the review made him feel “very angry”.
“Today at Nuriyah it was brought to our attention that a customer took it upon themselves to post a negative review about one of our employees,” he said.
“Here at Nuriyah we treat all our employees and customers like family and we wanted to share how we feel about the incident that happened over the weekend.
“We welcome and support anyone with a life-changing condition.”
“I was so angry seeing that review. It’s not right,” he said. MacArthur Chronicle,
“I told him never to say sorry to anyone like this. You haven’t done anything wrong.”
Showing their support on Facebook, Nuriah’s regulars agreed.
“I know this guy personally, and it’s so heartbreaking to see someone go to such lengths to write a review like this,” wrote one.
“He’s such a nice guy, who will do anything to make sure you’re happy and comfortable. Shame on you.”